Refund policy

NOT QUITE RIGHT?

If something is not quite right you have 30 days to send back your items to us for a refund. Items must be returned to us in an unused, unaltered condition and returned with their original tags attached with packaging.

As long as your order has been shipped back to us within 30 days and we can see the tracking information, you will qualify for a refund.

To start a return, you can contact us at info@ronniescasuals.co.uk.

Items must be returned to us in the manner we sent them out to you. All labels and tags must still be attached, with no make up stains, marks, pulls or rips of garments.

We reserve the right to refuse your refund if the items are not sent back to us in their original condition. The cost of the return is the customers responsibility.

 

Can I exchange an item?
We are unable to offer exchanges on any items.  Please be advised to simply return any unwanted item(s) for a refund and place a new order at ronniescasuals.co.uk for your replacement item(s).

Refunds
We will notify you once we’ve received your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please be mindful it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ronniescasuals.co.uk.