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Frequently Asked Questions

If you don't see the answer you need, please feel free to fill in the form below - We'll be in touch ASAP!
General Questions
Who is Ronnie? Plus

Ronnie was our beloved English Bull Terrier, you can read more about Ronnie Here

Where can I find a size guide? Plus

Each product shows a Size Chart 

Delivery Information
How much is delivery? Plus

Delivery is £4.50

Which countries do you ship to? Plus

We supply to England, Scotland, Wales & US

How long will it take for my order to arrive? Plus

United Kingdom: 7 – 10 Business days from receipt of order.

International: 12 -18 Business Days from receipt of order.

During busy periods i.e. Christmas, delivery may be delayed.

How can I track my order? Plus

Once your order has been shipped, you will receive an email confirmation with shipping details and a tracking number.

Aftercare
How do I wash my item? Plus

We provide wash-care instructions with each order.

Do you accept returns? Plus

We hope you will be fully satisfied with your purchase. But if something isn’t quite right you have 30 days to send back your items back to us for a full refund.

Can I do an exchange? Plus

We are unable to offer exchanges on any items.  Please be advised to simply return any unwanted item(s) for a refund and place a new order.

ANYMORE QUESTIONS?

If you can’t find the answer you’re looking for in our FAQ, don’t worry – just fill out the form, and we’ll get back to you as soon as possible!